Privacy Policy

How OYO Movers collects, uses and protects your personal information.

Table Of Content
Last Updated: 26.02.2026

Your privacy is very important to us. We have developed this Policy for you to understand how Oyo Group Pty Ltd. ("Oyo Movers", "Oyo", "we", "us" or "our") ABN 30 646 236 179 collects, uses, communicates, discloses and makes use of personal information when you use our website, mobile application and other online products and services, or when you otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information when you use our App or Services:

1.1 Name, email, address, phone number, credit card information.

1.2 If you register as a Mover or Helper on our site, your personal and account details.

1.3 Information about your use of our services, such as past orders, transaction data, and feedback about or provided by you.

1.4 Any additional information related to you that you provide to us directly or indirectly by using our services.

1.5 We may collect data from third-party partners to analyse user behaviour and improve our services.

2. Use of Information We Collect

We may use information about you for various purposes, which include:

2.1 Provide, maintain and improve our Services.

2.2 Provide, communicate about and deliver the products and services you request, process transactions and send you related information, including confirmations and Tax Invoices.

2.3 Link or combine with information we get from others to help understand your needs and provide you with better service.

2.4 We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing of Information

3.1 We do not sell your personal information to third parties.

3.2 We may share your information with service providers to enable them to perform the service, such as payment gateways to process credit card payments and app developers.

3.3 Where a booking is made through an affiliate or referral partner, OYO Movers may share limited booking information with that affiliate to confirm referrals and calculate commissions. This may include the job reference number, customer first name (where applicable), booking date, booking status, and commission amount. OYO does not share customer contact details, addresses, payment information, or other sensitive personal information with affiliates. All customer information remains managed by OYO in accordance with applicable privacy laws and this privacy policy.

3.4 If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of OYO or others.

3.5 We share your information with some large companies who work worldwide, and some countries may not have the same privacy laws as those set in this privacy policy with the Australian Privacy Principles. We may not require organisations to which we disclose personal information in those countries to comply with similar privacy laws and, accordingly, your personal information may not receive the same protections that it would in Australia.

3.6 We may share your information with government agencies, if required by law or in response to valid requests by public authorities.

4. Phone Calls

4.1 Calls to our service number may be recorded or monitored for quality, verification and training purposes.

4.2 If you do not wish to have your call recorded, you will be given the option to either end the call or ask to be transferred to another line where monitoring or recording does not take place.

5. Security of Your Information

5.1 We store Personal Information in electronic form.

5.2 We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure, and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.

6. Account Registration and Use

6.1 When you book a job with us, a customer account will be automatically created and registered on our server.

6.2 Movers and Helpers must register an account to access and use our App and Services, to access, pick and complete moving jobs.

6.3 Account registration and use is subject to our Customer Terms and Mover Terms.

7. Your Choices

7.1 You may update, edit or delete your account information at any time by logging into your online account.

7.2 You can also request us to delete your account by emailing us at support@oyomovers.com.au. However, some information may remain in our records after your account has been deleted.

8. Promotional Communications

8.1 You may opt out of receiving promotional e-mails, push notifications or text messages from OYO Movers by following the instructions in those communications or by adjusting the settings on your mobile device.

8.2 If you opt out, we may still send you non-promotional communications, such as those about your account, products or services you've requested, or our ongoing business relations.

9. Updates to This Policy

9.1 We may update this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of the policy and, in some cases, we may provide you with additional notice.

9.2 We encourage you to read our Terms and Conditions, and Cancellation and Refund Policy before using our services. If you have any questions about this Privacy Policy, please feel free to reach us at support@oyomovers.com.au or call us on 1300 01 31 31.

9.3 Oyo Group Pty Ltd reserves the right to modify this Privacy Policy at any time. If we make changes, we will notify you through the Services or by other appropriate means.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.